Do I need to verify my account with 7 Melons?
According to the Swiss Money Play Ordinance, we are required to verify your player account within 30 days. Within this period you can only deposit up to a maximum of CHF 1000 and cannot withdraw any winnings. As soon as you send us the necessary documents and we can successfully verify your account, the account will be available to you without the restrictions mentioned above.
What documents are required for account verification and how long do I have to submit them?
In order to successfully complete the verification of your account, we would ask you to send us your official ID and a proof of address within 30 days of registration. For this purpose, please use the upload function on our 7 Melons page. We may be required to request additional documents.
Are my documents safe with you and who can view them?
Computer systems are the heart of data processing. We design and protect our information technology system in such a way that we can provide our services to players and staff while maintaining confidentiality, integrity and availability (information technology security). In order to achieve this, we draw up internal IT security concepts.
We only collect data that is appropriate and suitable for the purpose of processing and that which we require for legal or internal reasons for business activities.
The data will only be used for the purpose collected, and:
- processed only to the extent necessary in a lawful manner.
- processed only by authorised persons.
- archived in a secure place only as long as necessary.
In addition, we are ISO certified and have been awarded the "[email protected]®" data protection seal of approval.
Where can I submit my documents for verification?
You can easily upload your documents via our site. To do this, click on "Profile" when logged in and then under "Upload my documents" you can send them to us. We thank you in advance for your trust.
How do I adjust my phone number/email?
Both your phone number and email can be customised directly in your game account - it only takes a few steps:
Please log in to your account, click on your username and then on "Profile". Here you can now enter your new phone number or e-mail. For further assistance, please contact our customer service at any time.
How do I adjust my address?
The address can be changed at any time via our customer service. Simply contact us via the chat function. We are available for you around the clock.
Can my account be closed due to inactivity and does it cost anything?
Yes, we are required by law to deactivate an account that has not been used for more than 24 months. Any remaining amounts will be transferred to the AHV fund if we do not have your account details and we cannot contact you within this period. Our customer service will be happy to contact you at any time to reactivate your account.
My account is closed and I would like to use it again, what can I do?
Please contact our customer service via chat so that we can deal with your request. We are here for you and offer our support around the clock.
I want to close my account, what should I do?
Of course we regret your decision, but our customer service will be happy to comply with your request. Contact us via the chat function and one of our staff will deactivate the account for you.
I can no longer log in, what can I do?
That a log-in no longer works, can have various reasons. Please contact our customer service via the chat function and they will be happy to assist you. We are available for you around the clock.
How do I find out if I am already registered with 7 Melons?
Please use the function "Forgot your password?". If you already have an account, you will receive an email within a few minutes to reset your password. If you do not receive an e-mail, our customer service is also available for you via the chat function around the clock.
Can I have multiple accounts at 7 Melons?
According to Swiss law, a player may open a maximum of one player account per casino. We thank you for your understanding.
What happens if I don't complete the verification of my account?
We are required by law to deactivate an unverified account after 30 days. If your account is deactivated, please contact our customer service via the chat function so that they can help you reactivate your account. We are available around the clock.
I have forgotten my password/username, what can I do?
If you have forgotten your password, you can easily request a new password. To do this, click on "Forgot your password?", enter your username and then click on "Send". In just a few seconds you will receive an e-mail with a link to change your password. Please note that this link is only valid for a few minutes. If you have not received an e-mail from us, please check your spam folder as well. If you need assistance, please contact our friendly customer service - we are available around the clock.
I have forgotten my username, what can I do?
If you have forgotten your username, click on the option "Forgot your password?" and then on "Forgot your username?" Then enter your e-mail address and click on "Send".